Washington Mutual Mortgage
WAMU refuses to pay for their mistakes... Ripoff

On June 29th, I called WaMu customer service to find out why the late fee I had paid had been applied to principle rather than late fees. I was told a reversal would be done and that my automatic draft would not resume until August 2nd. I mailed a payment that day.

- On July 2nd, I checked my bank account and realized it was overdrawn due to a WaMu automatic draft. On this date, I contacted WaMu. After speaking to several people, I was finally transferred to Sherry. I do not know her last name. Her phone number is 1-866-700-0043 x5666. She explained to me that she was a supervisor.

- Sherry investigated and told me my extra payment would be overnighted to me and that I would have it by July 6th and to contact her if I still did not have it. She also stated my overdraft fees would be reversed and even gave me her direct fax # so that I could fax her the amount and she assured me they would be refunded.
- On July 6th, I did NOT receive a check; therefore, my account remained overdrawn.

- I attempted to contact Sherry again on Monday, July 9th. I left several messages that to this day she has not returned. I attempted to speak to other people and each time was given a different answer as to when I would receive my money.

- I finally received the check on Saturday, July 21st. I deposited it into my account as soon as possible which was Monday, July 23rd. I have accrued overdrafts and sustained late fees from July 2nd July 23rd that total $109. I have had to speak with my bank to explain the situation numerous times. On August 16th, I was informed they would not be refunding my overdraft fees even though a supervisor assured me it was their mistake and I would be refunded.

Company: Washington Mutual Mortgage
Country: USA
State: Florida
City: Boca Raton
Address: 1501 Yamato Rd
Phone: 8888008738

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