Wells Fargo Financial
Refinance Check Did Not Pay Off Original Auto Loan, Collection Calls Continue

On April I received a phone call from loan agent (Mac) from Wells Fargo Financial, asking if I would refinance my auto loan after several phone calls from Mac insisting to refinance I gave in, and I refinance my auto loan, a loan I already had with the same finance company Wells Fargo Finance.

I went in with good intentions and refinance, he printed out a check to payoff my original auto loan, he made out the check to Wells Fargo Financial the check indicated the payoff amount, I walked out with a reimbursement check of 750.00, i asked him what it was for and he said, that was mine to do what I wanted to do with, that the amount I owed on my original loan was covered with the check he had written out to my original loan. On May 03.

I received a letter of confirmation from Wells Fargo Financial stating that my original loan had been paid in full. Well, NOT. I called Mac at WFF, and advised him of the phone calls I had received from the collecting department from WFF, he stated "I will take care of it a mistake was made" the next week WFFcollecting department called me again, 'Your late on your payment" so I call Mac again, Mac stated "I will take care of it I will call them my self".. The following week collecting department called again. You folks get the picture.

I have gone as far as the bank manager Jason, and he has yet to return my calls, as for Mac he has blown me off, from Teri a WFF rep., who said she talked to the collecting manager advising her that my case was under investigation according to Teri at WFF.

Its been two months and WFF has yet to made contact with me in regards to how they made a mistake with my account, the only phone calls I have received for two months have been from the collection department, making themselves clear that I am late on my account, an account I received a letter from stating it had been paid in full. I check my credit report and the WFF collecting department has reported me to the credit bureau as being late on my payments on an account that was paid in full according to Mac at WFF, he's the one who wrote the check.

Company: Wells Fargo Financial
Country: USA
State: Oregon
City: Portland
Address: 10970 SW Barnes Rd
Phone: 5036469028

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