Bb&T
New way to charge NSF fees, processing previous day's debits first

BB&T has found a new way to charge NSF fees: deducting previous day's debits first before adding in credits. A couple of weeks ago I deposited a payroll check in the amount of $269. I then proceeded to make some purchases around town using my debit card. I somehow had a funny feeling about this and I should have known better and written checks instead. My purchases totaled around $63 and I had went over what was still in my account.

But I thought I would be just fine because of that deposit. How mistaken I was! I checked the next day and realized I had one NSF charge for $35. I couldn't understand how this happened so I called the bank's customer service number. They said a couple of weeks ago they started processing items differently: debits from prior day's are subtracted first and then deposits are added. I had had one debit from a previous day that hadn't been processed and it was for 43 cents. The woman on the customer service line said "how sad" but they couldn't reverse the charge unless it was the bank's mistake. However, I was certainly welcome to call my home bank and talk to them. I did just that and they didn't offer any remedy.

I have had so many NSF charges due to my debit card that I can no longer use it anymore unless it is an extreme emergency. I must either write a check or use my credit card. I think it will eventually come to the point where checks will be instantaneous too. I would have switched banks a long time ago but my options are rather limited because I need to have a bank with branches where my parents live and where I live too. I have spent well over $1000 in NSF charges over the last few years and it has become a very stressful situation dealing with this bank and not knowing from one day to the next if I will owe them money.

Company: Bb&T
Country: USA
State: North Carolina
City: Wilson
Site: www.bbt.com

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