Chase Bank
Late Fee Charged After Account Was Paid Off and Closed

I called Chase Bank the day before I paid the bill off to get a payoff amount. I was given an amount and the check was sent a week prior to the due date for the full balance along with a note to close the account. I received a letter confirming that I closed the account so I know they got the check. However three weeks later I received a bill showing a $35 late charge and nothing paid on the bill.

I have tried numerous times on the phone but you can never reach a human and also cannot access this account on line. I paid them what they asked and they will not get another penny for me and I would never recommend this bank to anyone.

I have gone to Capital One and never had a problem. If the balance is paid in full when the bill comes there is no interest accrued. Chase is a rip off and I need to know where to get legal help to stop communication from them. They have been paid and that it is.
Thank you for letting me vent

Company: Chase Bank
Country: USA
State: Georgia
City: KENNESAW
Address: PO BOX 100044

  <     >