Capital One credit card
Over Limit Fees After Store Card Moved to New Issuer

To TJX customer services. For many years I have used the TJX credit card thru peoples with no problem. My wife loves the the 30 dollars in rewards certificates she go t every month. You switched to Capital One who issued me a card with a low credit limit as a new user (I had 5000 with peoples). Each month my limit would be used and they wouldn't raise it (I have excellent credit). When we got up to the limit they would allow it to go over and then charge a 29 dollar over limit fee.

Well I haven't missed any payments, and they have finally raised the limit over the phone but not on the computer. On the phone with an actual person talking they said I had a $2000 limit, my statement says 1500 and the computer states I have $1000 limit.

Needless to say I canceled the card since if they set the limit and they have the ability to not let it go over the limit they should be responsible for going over. I have no problem with using another card if I am at my limit. A limit is a limit. I have a huge problem with paying an over limit fee, as they are the ones who didnt raise my limit, but then allowed me to go over the limit without notifying me There system doesn't seem to know what limit I have.

But a guarantee if the card is stolen it wouldn't allow additional fees to be charged. As said before my payments are current. I have no problem paying interest if the payments aren't made. My payments were made. It was a pleasure using your peoples card as my wife loved shopping in your store. Let me know if you change to another credit card company Cliff [removed] Card ending in 2683

To Capital One services
Dear Sirs
Never have I been as disappointed as with you company. I pay my bill on time and have excellent credit. When my peoples tjx credit card was transferred to you you offer a low limit. Then you allow me to go over the limit. I have 2 cards meaning I have no way of tracking amounts spent. I spend in excess of 50,000 a year on my cards and haven't had problems (except when vendors auto bill for things not ordered).

I have cancelled my TJX Capital One card as I refuse to pay over limit fees. This is notice in bold large print to notify me if my limits are reached and do not go over the limit unless you are increasing the limit. I refuse to pay over limit fees.

My cancelled card is the one ending in 2683. My business card ends in 1669. My zip codes are 33063 or 33067 Clifford [removed]

Cliff
Parkland, Florida

Company: Capital One credit card
Country: USA
State: Virginia
City: Richmond
Address: PO Box 85147
Phone: 8775346841

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