American Express
Platinum companion certificate never received after fees paid

I was member of Gold American Express member. When I called in after one year of memebership, the American Express member told me I should apply for Platinum card since I can receive free companion ticket with Delta after one year of membership fee in Platinum.
So I have paid Platinum membership fee $135 for 2005.
After using it one year, they told me I have to pay second year's membership fee of $135 before receiving the companion certificate. So as soon as they have received my payment, they told me they will send it.

The membership fee started in 2005 July and my second fee payment was due and paid in July. When I called to check if they received my payment, the customer service told me they did and will be sending the certificate. 0

After waiting 1 month, I called and the customer service told me they are in delay of sending the certificate. I was told American express are sorry for delay but I should be receiving it soon. After waiting another month at September 1st of I called again and customer service told me they should be sending it soon.

I waited another 15 days and still no certificate. So I called and asked for their names this time. First Jannette received my call and told me I should received it in 6 - 8 weeks!!!

Now come on, that is outrageous. I was promised to receive it in July and all my fees are paid in full with my balance of $0. It's September 19th already and still haven't received it. So I asked to talk to American Express manager and Michael answered the phone. He said I should have received it by September 16th. That was not true. If I have received it, I wouldn't be making complaint and would be using to reserve with the companion ticket certificate.

I would like my two year fee of $270 refunded and they don't have to send the free certificate next 6-8 weeks.

Please help!!!

Company: American Express
Country: USA

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