Gmac
Rude Treatment When Calling About Late Car Payment During Pregnancy Leave

I am pregnant and recently had to leave my job due to dr. Orders and because I am due within 3 wks. Since I had not planned to be leaving my job early, my car payment is due on Monday. I called to set up a payment arrangement with them because I have never been late on a payment before and I have had this vehicle for over 2 years.

I thought by going ahead and calling them and letting them know what was going on and my situation that I would be in the right. I have never been so wrong in my life! I dealt with the rudest phone operator I think I have ever dealt with before. I asked if it would be allright if I sent my payment in next Friday and explained the situation Keep in mind I haven't been late before ever since I purchased this vehicle. This woman said no you can't mail it in in two wks. It's due Monday, and if we don't have the money in here on Monday we will come and take your car.

I was shocked, I didn't know what to say because I thought that if you called to make arrangements that it is better than just letting the payment go and not letting them know what's going on. Then the lady proceeded to tell me that if I can't mail my bill in on time what kind of parent did I expect to be. What does having a temporary set back have to do with someones parenting? That was rude and uncalled for, and should have never been said!

I guess I'll find some way to send in my payment on Monday, but I need help as to what to do about the way I was talked to, so if anyone has any suggestions I am open too them. Please don't be rude, I'm just trying to see what my options are.

Company: Gmac
Country: USA

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