Chase Bank - Bank One
25 Cent Error Cost $380 in Fees, Calls Continue to Old Number

Same complaint as:
Steve
Richardson, Texas

I made a 25 cent error in addition.
They did the same to me took the biggest one and over 25 cents charged me about $380. I have been off of work for a month for major surgery that I had. So I had to deal with this also.

I asked to close my account and they would not. I said what if I could not stop all of the automatic payments I don't want to be charged more fees. They said that there would not be anymore fees not to worry about it. They are now up past $320 in additional fees. I have told them that I changed my phone number 4 times. I keep giving them my new number they keep calling and harassing the poor people with my old number.
I talked to people at Bank One and make arrangements with them and they still have a recording calling my old number 2-3 times a day to call Bank One for an urgent matter, to me that is harassment. The people on the other end you talk to make arrangements are snotty, cold and uncaring.

I got a letter saying that I have not responded. I keep calling and talking to people and they don't communicate. I have not gotten one call or message on my new phone number.

I have 10 days of the date of the letter to respond. The date of the letter is 2/10 and it was mailed on 2/14 the postmark on the envelope. I received it on 2/17. They were hoping I would get it after the 10 days?

They are incompetent liars and cold money hungry jerks.

Company: Chase Bank - Bank One
Country: USA
State: Ohio
City: Columbus
Address: P.O. Box 711210
Phone: 8005550433

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