Capital One
Payment at 3:01 PM Charged $35 Late Fee and Phone Payment Fee

CapitalOne loves to use commercials to brag about the service they provide however you should be careful when you do business with them. They brag about no hassle and the term no hassle is used by them a lot but one thing I have found out is that if you pay your bill at 3:01pm your account is automatically charged a $35 late fee.

Then your payment will take 48 hours to post to your account and if you call them and ask that they remove the late fee they will refuse to remove the late fee talk about no hassle and wonderful customer service. One thing I don't understand is that I can pay my bill online at no charge but if you try to make a payment over the phone your are charged a $10 service charge. CapitalOne does not care about customer service or ethics the only thing they care about is separating you from your money. Before you sign up for on of their "no hassle" credit cards or use any of their service consider the complaints on this site and read the fine print of the contract or any other document or it will be a hassle for you. I suggest that you don't use CapitalOne.

Company: Capital One
Country: USA
State: Utah
City: Salt Lake City
Address: PO Box 30285
Phone: 18009557070

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