Capital One - Credit Card
Charge for Bankrupt VOIP Service Returned to Bill After Credit

Capital One

www.capitalone.com

Capital One Credit card, The no hassle credit card, What is in your wallet? It won't be Capital One for much longer. We purchased a year of Sun Rocket VOIP phone service on June 21st. On July 19th we were informed that Sun Rocket was bankrupt, we had never even used the service. We were billed and had paid on June 21st (the last day of our billing cycle. We called Capital One, spoke to Eric who reassured us that because it was under 30 days that Capital One would credit back the account. They did credit back the $244.06 on our July billing, but the charge came back on our August billing. I called the Consumer investigations department for Capital One. The not very nice "lady" advised me that since Sunrocket went bankrupt, they had to collect from someone. I asked about Capital One's guarantee against fraud, I had sent supportive data via fax to them that supported the fraud claim. "Too bad" I was forced to pay the $244.06 for services never received, the customer no service "lady" "Anita" promptly hung up on me. We will be applying for and obtaining another credit card after I get back from helping my daughter after the birth of my grandson. Timing was horrible for me to terminate the card at the time because of the traveling that I had to do. I will rectify this ASAP. Do not trust the nice person on the phone that reassures you that Capital One loves you as a customer. Their what is in your wallet and the "no hassle" crap is just that, a line of crap. I had been very pleased with them up until then, even terminated another credit card because I had received such great service. I guess, I must not be that great of a customer after all.

Company: Capital One - Credit Card
Country: USA

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