American Express Company
$4409 Charged After Disputed Restaurant Bill in Milan

My husband traveled to Milan, Italy on business for his employer this past June. He stopped into a restaurant to have a dessert one evening and brought something entirely different than he ordered, told them it wasn't what he ordered and was told they didn't have what he wanted. He drank the coffee they brought him and then handed the waiter his AMEX card.

The waiter brought him a bill in euros for the equivalent of around $500 US. He indicated that this was ridiculous, crossed out the amount and wrote in the equivalent of about $50, more than enough based on his other meals in the city. The waiter tore up, or appeared to tear up, the slip and walked off. Rocky left the equivalent of $50 on the table and got up to leave.

His path was blocked by two large men but he pushed past them and left. He assumed the issue was settled until we got a bill the next month for $4409! He has since talked to two different departments at AMEX.

They sent him a copy of the slip he supposedly signed with his signature forged on it. We received a letter from them today stating that we will have to discuss this with the merchant directly and AMEX will not intervene! They have now charged us with $4409! So, be aware, you cannot safely use an American Express card anywhere. They will NOT stand by their customers and you open yourself up to incredible liability when you use their card. Leave home without it? The only safe thing to do!

Company: American Express Company
Country: USA
State: Florida
City: Fort Lauderdale
Site: www.americanexpress.com

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