US Bank
Missing Deposit and ATM Withdrawal Reversal Left Account Overdrawn

Between November 11 and 15, I made a deposit to US Bank which no one will now help me locate. I made a deposit two weeks later and made a mistake of how much I was depositing at the ATM. Without warning, they withdrew the amount which was over $50 what I had actually deposited.

Confused, I called US Bank's 1-800 number to clarify what was going on. I spoke with two different people who told me two different things, and the second woman told me my money would be put back into my account. After getting a letter from US Bank saying it was a mistake at the ATM, they refused to put the money back into my account after they said they would.

I was promised they would put the money back in my account, which they did not. I became overdrawn because of this and was forced to pay them nearly $300 just to pay the debt and close my account. I have contacted numerous people at US Bank's Customer Service for assistance, I've gone to the branch office numerous times and no one is willing to help.

Company: US Bank
Country: USA
State: Iowa
City: Des Moines
Address: 4515 Fleur Drive

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