Branch Banking and Trust - BB&T
Deposits Made Before 2 PM Not Counted for Several Days

To make a long (and I do mean LONG) story short, I made 2 deposits before 2 pm so that my deposit would be made on the same business day. They did not count my deposit until several days later, causing my debit card to show invalid for NSF when I tried to make a purchase. I talked to a branch manager who smiled at me and told me to check their 24 hr number after 12 am. (There are no operators available after 12 am.)

Then, as if that was not bad enough, they held the purchase amount from my account even after the transaction was canceled, causing me to have a negative balance. All this after I had made 2 deposits for well over the purchase amount. I called the bank and they told me that when you make a deposit, you cannot use the funds until the next day or after 12 am, no matter what. Also, that if I make a deposit after 2 pm, those funds are not available until 12 am 2 days later.

With this knowledge, I took a personal check from my mother from her bank and asked them to cash it. They told me that because I did not have the amount of the check in my account, they would not cash it! Are they serious? Is this not why you get a bank account???

Then I went to get this straightened out, and they thought it was funny and told me that I have to wait on my deposits 1 to 2 business days from now on!

Company: Branch Banking and Trust - BB&T
Country: USA
State: Tennessee
Address: US Highway 411 North

  <     >