Wells Fargo
ATM machine eats card on holiday weekend, ding on my credit report

Sunday May 29 9:45PM

This evening I drove to a Wells Fargo branch ATM machine. I inserted my ATM card and it was pulled in, as usual. Advertisements kept playing on the screen. Hitting the cancel button did nothing.

I immediately called the Wells Fargo hotline and spoke to a representative named Paul. He said the card must be replaced, which may take up to 10 business days.

When this bank issues a replacement ATM/debit card, it is reported to the credit bureaus as a lost or stolen card. This lowers the cardholder's credit score!

The representative insisted that it does not happen, but I have a copy of my credit report showing the last time this happened with a Wells Fargo ATM machine.

Don't let this happen to you! Don't ruin your credit score over a malfunctioning ATM!

Company: Wells Fargo
Country: USA
State: Texas
City: Austin
Address: Riverside And Congress

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