Ameriquest Mortgage
Ripoff recommended Feb & March payments skip did'nt close after 3 months Now 3 months behind Threatening foreclosure

Robert Nestor of Ameriquest Mortgage contacted me back in January about refinancing. Since I already had a refinance with them, I thought it would be easier and quicker. Because of my wifes continuous medical problems and daily medication she requires, it seemed a good idea. Filled out all the necessay paper work and got an appraisal. I contacted him by phone in late january for an update. He told me at that time that things were looking good and that I will not have to make my February and March mortgage payment. This was a "God-Send" since I had to put my car in the shop for some major repair work, and my wife had hospital bills my company insurance did'nt cover.

I started getting phone calls from Ameriquest in mid February asking why I had not made my February payment and I told them about the In-house refinance that was in the process of being completed. And gave them Robert Nestor's name and even volunteered to give them his phone number. They said that they don't contact sales associates. The calls have been constant since then. They have become more aggressive and more disrespectful since mid march, and each time I told the same story. It was in mid March that the collection division told me that no sales associate should be telling me that I could skip 2 payments, and asked if I got it in writing. Unfortunately, I did'nt, but if one would look at my payment history one would see that I never, ever missed a payment and always paid ON TIME.

They have threatened foreclosure on my house and I had to talk to Robert Nestor's boss; Joe Vigullo and Robert Nestor on a 3-way phone call. Robert tried to convince Joe that he did'nt say that, but after I got very upset on the phone and let them both know that, Robert finally admitted to it. Joe Vigullo after I got upset him for what his subordinate Robert had done; finally admitted to me that they could not; at this time do a re-finance. I complained at that time that I should have been told this back in January, and not in early April. I told them both that now they have put me in one HELLUVA financial bind, and what do they plan to do about it. Joe Vigullo said basically there was nothing they could do short of putting a disciplinary letter in Robert Nestor's personal file.

So now I'm getting harrassing phone calls and am threatening foreclosure on my house.

I just wish I had heard about this earlier. Maybe all of this could have been avoided. Now I'm still in debt, with no relief from Ameriquest in site.

Company: Ameriquest Mortgage
Country: USA
State: California
City: Orange
Address: 1100 Town & Country Rd, Suite 200
Phone: 8003183516

  <     >