Green Dot Bank
Funds Withheld After Card Personalization Created New Account

I have a Walmart prepaid money card. I went on the website and personalized my card. I had my taxes sent to the card on 02/22. When I personalized my card, they sent me a whole new account, which I did not know. I contacted them because it would not let me access my funds. They told me it was two different accounts. I asked how that happened, and they could not tell me. I said okay, transfer the money from that account into the other account. They said they could not do that and would have to send me a new card in ten days.

I asked to speak to a supervisor, and they said I had to have a valid reason to speak to a supervisor. After I was put on hold for 30 minutes, the supervisor got on the phone and promptly hung up on me. I called back and requested a supervisor again and was put on hold for another half hour. I was then told that I could pay my bills out of the account, but I could not get cash from the account. Then Kae, the supervisor, asked me what I needed the money for. I told her it was none of her business. I asked to close my account and was told I could not close my account without waiting for a refund check for two weeks.

I called Walmart, Visa, and Green Dot Bank. At Green Dot, after being on hold for 45 minutes, I spoke with a condescending man who would only give me his name, David. He told me it was my fault the accounts were messed up and he would get me a card in three days. He could not and would not tell me why they could not transfer the money to the card I upgraded to.

They would not help me. They wanted to know what I wanted to spend my money on. This money was to make it possible for me to give my sons a good birthday and to give my family a little financial freedom, since my son shot himself in the head in January and we are financially responsible for him now. We had to cancel the birthday party, and I missed 4 hours of work because of how upset I was.

When I turned them in to the BBB, the whole response they sent was not even about what happened. After I was told repeatedly that they could not transfer it to the card I had, Walmart called me at 7:30 pm on the night of my son's birthday to put some of the money in my account, even though the day was already ruined. All Green Dot said was here is a $100.00 credit, sorry if you were inconvenienced. It was a lot more than an inconvenience.

Company: Green Dot Bank
Country: USA
State: California
City: Pasadena
ZIP: 91107
Address: 3465 e foothill blvd
Phone: 6267652000

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