US Bank Home Mortgage
On Hold Over an Hour to Reset Mortgage Online Login

It seems their online system dumps your login/password every few months which requires a call to the "customer service" number 800-365-7772. This number is generally ignored by them and at present I have been on hold for 1:18 hours. I didn't create the problem, and only want to make a mortgage payment. Well, I called them at 1PM and have a doctor's appointment at 3:30, and am wondering if this is going to get picked up or not. Last time I called I got someone who acted like I was a complete idiot and had no ability to use a computer. Amazing!!

Company: US Bank Home Mortgage
Country: USA

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