Geico Insurance
Poor Business practice to customer - Geico

My car was broken into for the second time in less than 90 days. I had to pay $1000 the first time it happened, so when it happened again, I knew it would cost me about the same. GEICO picks up the car, over the weekend and then they are calling me for an authorization. I tell the on site rep (Evan) I will not have the monies for a few weeks, he can't handle it, call GEICO. I call GEICO, they tells me talk to the body shop, body shop (Greenfield Auto in Newark, NJ) says, you will have to pay $25 a day for storage and then they say we usually charge you $50. Then I call Evans supervisor for some help, he tells me GEICO did nothing wrong. So, I am telling him it was never explained the cost to keep the car if I could not pay. Some background, the first time this happened the shop was busy and it took
over two weeks for the work to get done and I had to wait and then extended the rental time. This time the shop is slow, so they are rushing my claim through to get paid. And here is my problem instead of you cyborg idiots seeing everybody as a dollar bill, take a minute and listen to people and explain what is going on. I already told them, make it right or I will be gone from GEICO, I will also post to any social media that has an outlet to voice my perspective. I may even start a blog, you can't rush me, I am the customers.

Company: Geico Insurance
Country: USA

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