Bank of America
Mortgage Term Extension Request Stalled After 50 Calls

We had placed literally 50 phone calls to BAC and talked to over 15 different people. When greeted with an answering machine, most calls were not returned. Phone meetings were scheduled but the BAC rep did NOT call! My husband would sit at home all day waiting for the phone call that never came. He had many other things to do but it was THAT important. We were transferred from place to place. Of course with each new person, we would have to start all over again explaining the situation. We mailed or faxed more than 200 pieces of paper for documentation (you can tell this company is not into the "Go Green" thinking).

We have been BAC customers for years. At one time we had 4 mortgages with them but they recently sold 2 of them to other companies. We have a great payment history! However, after they increased our payment from $335 to $820 we needed help! All we wanted to do was extend the term of our contract by 5 years from 20 to 25 years. No one that we spoke with had the authority to do so. We are now forced into trying to sell or let the BAC have the house. This particular house is a rental property for low income families. There will be 3 families that will lose their homes. We do not want to do this but BAC has left us no choice.

Company: Bank of America
Country: USA

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