American Express
31 Year Amex Cardholder still has no resolution on replacement card issue after 4 weeks of broken promises - American Express Costco Card

Four weeks ago I had to cancel my Costco Amex, and to ensure that no confusion or attempts to use the other card on the account (my husband's) could take place, I was told that both cards would be cancelled and new ones reissued. I received mine, and to this day, more than four weeks later, we still have no card for him. I have spoken with numerous customer service representatives and now four supervisors during this time period, each time being apologized to, and with commitments made to me that the problem was being fixed and that the replacement card would be delivered on a date certain. Again, broken promise after broken promise, still no card. Between us, from a personal and business standpoint, my husband and I hold (and pay annual fees for) 8 Amex cards. We literally charge in excess of $15-20K/month on our Amex cards. I have literally spent hours of my day over four weeks duration trying to get this resolved. I have no reason based upon this experience to trust anything anyone is telling me, as commitment after commitment has been broken. I have now been told that Ft. Lauderdale's top customer service rep, Angela Selma will be calling me this coming Monday, but there is still no commitment that we will have a replacement card anytme soon. I will be contacting CEO Kenneth Chenault's office to relay my "customer service" experience (nightmare) which is an ongoing one. This is shameful!

Company: American Express
Country: USA

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