American Home Shield
Leak not treated as emergency after long hold, plumber unavailable

Friday morning. Broken pipe. Water leak under house: water pooling in yard around foundation, running down driveway. Call AHS —no human, just voicemail system. Told their plumber will call soon.

One hour. No call from plumber.

I call their plumber. "Can't come until Monday. Here's our number to AHS. Call them to report emergency, get other plumber."

Hour on hold. Hang up.

Try Web site. Web site down.

Call AHS number again. Half hour on hold. Finally get human.

"You don't have an emergency."

"What do you mean?"

"There's no damage. It's not an emergency."

I look at water running down driveway, call Roto-Rooter. They come immediately.

This is probably the 6th time in two years that something like this happened to me. AHS is always delighted to take my money, but provides virtually nothing in the way of service.

My time spent getting no service: two hours.

Am I the only person who wonders why I bother renewing my contract?

Company: American Home Shield
Country: USA
State: Iowa
City: Carroll
Address: PO Box 849
Phone: 8007764663

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