PNC Bank
Bank parking lot and employee

I'm writing this message regarding an incident that happened today, with an employee at the PNC BANK parking lot at 4249 Wisconsin ave NW Washington, DC 20016.

Me and my wife are dog walkers in the area and every Friday we get paid in personal checks, one of those checks is from PNC and we always use this branch to cash it.

Today, Friday February 1 at approximately 12:50pm, me and my wife pulled up to the parking lot and noticed a young African American lady working on her car window. I parked on the spot next to her and she said something impolite. So to avoid trouble I pulled out of that spot and as I was pulling out she said something else, so I pulled down my window and asked her "is there a problem?" And she charged toward my car screaming in rage "this is my F* PNC so get the F* out. Then she screamed more, threatening me that if I got out the car she would fight me and said "if you park here I will have your SH*T towed." In fear and to avoid trouble I decided to leave the parking lot and I was not able to cash my check as I've done for the past year because of this young lady who says she's one of your employees.

The only thing I could think of is she was having a bad day and could not get her window closed on her vehicle and apparently it bothered her that I parked next to her.

Her car is a beige Chevrolet Impala with Washington DC license plate.

I don't understand how you could have such an untrained employee at my neighborhood PNC Bank. This shows absolutely no customer service skills at all. Thanks so much for your time.

Company: PNC Bank
Country: USA

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