Ulta
Poor Customer Service & Rude staff

Listed here is an ideal illustration of the business who might care less about their clients. I had been informed by among the supervisors as of this area that I ought to shop my water check for Matrix/Biolage hair-care items in a secure location simply because they diminish, but never end... I went in to the shop to make use of my water check and also the supervisor on-duty suggested that I had been laying concerning the item I had been attempting to purchase utilizing the rain-check. She suggests in my experience that in her 7 years with Ulta she never noticed the liters of Matrix/Biolage shampoos & conditioners market for $9.99. Actually, the rainfall chech was somewhat passed (published on delivery document) but readable. It plainly mentioned these products and also the purchase value. She subsequently named the CS quantity for ULTA along with a TRULY rude CS consultant flat-out explained they'd not recognize it since it was terminated... She also requested me easily anticipated them to recognize a classic rain-check? I proceeded to consult her to get a Corporate Tackle and he or she merely hung-up on me. I actually donot expect something on the planet, ACTUALLY, except regard along with a business to remain behind and recognition what their in store workers, "supervisors" inform their clients... Since this event I've delivered a notice to ULTAis Corporate Office in Romeoville, Illinois utilizing signature verification & goal email and also have never noticed from anybody... I've been buying at ULTA for more than 6 decades today and certainly will need to look for a diverse location for my beauty items. It's apparent that of the clients are handled as "yet another" client plus they do not care if we abandon... I really hope this 1 evening they spend the cost for this terrible customer support and insufficient devotion for their long term clients... For this reason there's therefore much wrong using the officials relaxing incorporate office in the USA...

Company: Ulta
Country: USA
State: Florida
City: Miami
Site: ulta.com

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