Jewelry Television
Theft, Bait & Switch, Poor Customer Service

I've been coping with a significant error JTV created on an order I put together weeks before, without any quality. I'venot had the opportunity to consult with a boss at JTV, though I've extended to request one. I really hope no body encounters what I've... in December of I bought a $1,300 platinum band from JTV. The bundle they delivered me (which was designed to include this ring) really included a totally unique ring. The band they delivered me was a gold band having a crimson rock, no diamonds. Nevertheless, the packaging slip that included this ring was for that product I Would bought—the $1,300 stone ring, meaning they charged my charge card to get a $1,300 stone ring, but delivered me a $40 gold ring. I quickly approached JTVis customer support office. The consultant explained these errors occur constantly and never to fear, but to merely ship back the band I Would obtained and JTV might deliver me the right product if my dimension was in-stock, or they'd return my charge card. Therefore, used to do this. I also published what had occurred about the return slide. Nevertheless, by nowadays, March 14, I've yet to get the band JTV charged me for, or perhaps a reimbursement on my charge card. I have named and sent JTV regarding this matter, and JTV has delivered low level reps to cope with this matter—individuals with no expert to repair the issue who've explained that there surely is nothing they are able to do. The final consultant I talked with had named me, but when I attempted to describe to her what had occurred, I noticed her location the telephone along on the table! With "customer support" such as this, I doubt this problem may actually be solved without litigation. The incredible part of all of this is the fact that I am regarded among JTVis "greatest" clients. Well, not anymore. This really is section of a much bigger problem—what's a personis option once they purchase anything online but get a different product (one which costs significantly, much less)? The store is within the driver's chair and also the client is caught. Online buyer beware.

Company: Jewelry Television
Country: USA
Site: jtv.com

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