Rayner Safety Pool Cover
Poor Quality Product, Poor Customer Service, Do Not Honor Warranty

In 2008 we bought a Rayner security plastic swimming address through, a currently out-of enterprise, regional share organization. After twelve months useful our swimming address had many holes in the joints. We named Rayner straight plus they informed us we'd have to deliver our address back again to them via a store. Even though swimming organization we initially bought the address through was out-of company it was no problem. We delivered the address to Rayner through backyardcitypools.com also it was fixed under guarantee free of charge.

Another winter and much more problems. The repairs which were completed the last year had come apart in addition to extra joints coming apart. We again delivered the address back again to Rayner through backyardcitypools.com. This time around we we informed Mr. Rayner wouldn't protect the repairs as our address was "stolen property". Sadly the neighborhood company we employed didn't spend Rayner for that addresses they bought, though their clients did spend them really. Therefore now-not just may Rayner not recognize their limited lifetime guarantee, they're likewise not praising the low quality repairs they did the last year.

Their customer support is completely terrible. I had been handled just like a crook by Judy. She kept saying numerous occasions how our address was taken. As another stated she speaks over you and doesn't actually permit you to clarify your problem. I had been provided no alternative choices, unlike backyardcitypools.com that provided me several methods to the problem.

They create a low quality item and top it down with worse customer support along with a total disregard due to their "guarantee". Save your self some cash and discover a much better organization and item. Fortunately for companies they are able to write-off deficits on the fees. I'm left having a $1500 bit of sculpted plastic.

Company: Rayner Safety Pool Cover
Country: USA
State: New York

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