www.fragrancenet.com
I smell a rat - the full story!

I would be very wary of this company as I suspect all is not as it seems. I ordered some bath salts for my wife's birthday from this company. This particular bath salt was discontinued so I was excited to find someone who still had it in stock.

I gave them a billing address for my credit card and a delivery address for the bath salts. They delivered the bath salts to the billing address, not the delivery address.

This is unprofessional, but I accept mistakes can happen.

I rang them and asked if I would be compensated for this mix up. I was told no. The rude woman said I could either have a refund, or wait approximately 3 weeks for them to be resent, as they were out of stock. I asked what happened to my returned stock and was told it had to be processed through the warehouse which would take 14-21 days. I then asked to speak to a manager and was told there was no manager there and there was no way I could get the contact details for a manager and besides they would only tell me the same thing. (wtf???). I then rang again, spoke to another rude operator and was told my returned items had been sent to someone else and I could have a refund or wait.

I said I wanted to wait for the order as my wife really loves these bath salts. 12 days pass and I get an email saying they are refunding my money as they can't supply the product. I call and ask what happened to the bath salts that were allegedly sent and this time I was told they got broken in transit in the return from the wrong address - 3 calls, 3 stories!

The refund took 2 weeks to hit my account and only appeared after I emailed and threatened legal action. I then had to email again and threaten legal action as the original refund did not include postage. A couple of days later that too was refunded.

I know what I think is going on with this company, however I will let you make your own decision based on the facts I have presented here.

Company: www.fragrancenet.com
Country: USA

  <     >