ProActiv Solutions
Unauthorized additional order & billing

I requested a-60 day offer under their marketing "1million container giveaway". After I named to-order the 60-day free trial offer, they explained that it had been “risk free”, not “free. They stated they'd return my cash easily informed them that I had been disappointed within 60 times.

They explained they needed to deliver a supply originally and might follow-up with another 90-day offer. I told them this wasn't appropriate. I needed to test their 60-day “risk free” test. They stated that I really could alter the purchase following the preliminary one month offer came this way I'd have the ability to obtain the complete 60-day trial. I approved the one month offer and later named to-order the extra one month trial. They stated I'd be billed for shipping. I stated that it was not appropriate since their marketing mentioned the 60-day test was designed to include shipping. The positive repetition then stated that I really could obtain a reimbursement of the shipping if I’m unsatisfied and have to get a reimbursement for that 60-day trial.in the place of delivering the extra one month offer as requested, they delivered one more 90-day offer instead. After I named to inform them-they created an error and that I just requested one more thirty days for that 60-day test, they stated I really could utilize it for thirty days and return it to get a complete reimbursement once they get the leftover item. Additionally they expanded the free trial offer day to 23 May in those days. I called again at the conclusion of March and informed them that I never requested the 90-day offer, just the 60-day supply and was unhappy using the item and required my money-back for that 60-day trial. The client support expert subsequently explained that she'd accept simply cost me $19.95 for that extra 60-day offer that they oversent and might return the prior cost and so I might obtain the 60-day test part free. I decided to this. Fourteen days later, on 25 May, I named positive again which period I had been instructed another account. This time around she stated that my 60-day risk-free trial had now terminated and that I don’t have the choice of delivering the merchandise back again to get a reimbursement of the 60-day trial. Each time I talked to somebody at positive they lied in my experience explained a differentr tale about their present. Additionally they incorrectly billed my charge card for 60-days worth of the merchandise they delivered without my purchasing it and declined to return my cash for that first 60-days under their satisfaction guarantee.

Company: ProActiv Solutions
Country: USA
State: California
City: Palm Desert
Site: proactiv.com

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