Skagen Watch
Poor quality & customer service

I was previously a Skagen lover. 3 days before, I purchased another Skagen watch. After I attempted to place it on for that very first time athome, it inadvertently slipped towards the ground, anything not unusual because it was challenging to put up onto the stops of the group using the fat of the view about the other area. To my shock, the top of the view instantly broke:

1). I've possessed lots of watches and decreased all of them mulitple occasions previously. None never damaged at first glance.

2). There is no referencing from the revenue worker within the shop or within the Skagen guide this specific design consists of a delicate substance. If it's delicate, there must be a warning statement. To my prejudice, I never understood the external area of the view might be made from a delicate substance. I consider myself a normal customer. Easily didn't understand, what about others?! Are we designed to attempt to think about methods 24/7 to safeguard our view from being broken?

3). How might a wrist watch, that will be something which remains along with you all day long, which could quickly be struck, which views deterioration, to become made from a fragile substance?! Is not in addition, it a security problem?

I called Skagen and talked with two reps who have been said to be the specified individuals to manage customer issues. I'd prefer to protest concerning the fragility of the view and determine what might be completed. The fix cost-plus delivery cited by them is 1/2 price of the view simply because they stated damage of gem wasn't protected! A significant bill to be compensated. When it comes to customer support, it had been among the many unprofessional remedies that I've previously experienced.in the place of patiently hearing the client and attempting to relieve the problem, they sometimes talked higher than you, they reduce you down, they built remarks such as for instance, "Your guide did declare it is made from gem (that will be not completely accurate. There is just common claims for several of the various watches about the guide, no details towards the specific view I purchased); "You've ostensibly created an error and never getting your personal obligation! (repeated atleast three times about the telephone)"; "It Is as if you strike your personal vehicle towards the wall."; "We don't have every other related grievances. Yours alone."

Even when they demand on the plan of not addressing damage, there are lots of additional skilled methods to more properly cope with their clients in the place of being so rude. They are able to quickly shed their clients and sort a poor trustworthiness of the organization with inexperienced customer support reps.

I really wish their owners: Mr. Henrik and Mrs. Charlotte Jorst pay attention to their clients, enhance about the quality of the item in addition to place greater initiatives within their customer support quality. Afterall, they nevertheless provide really distinctive and exceptional view styles available on the market. Right now, they've simply dropped another client.

Company: Skagen Watch
Country: USA

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