Kay Jewelers
Lost ring

My son bought me a necklace and ring set on 12/31/09, about 3 weeks, one of the stones fell out so I returned to the store and they said they would replace the stone and I asked for a sizing (all good) my son went to pick it up on 2/12/10 plus bought a bracelet for his girl, when he got home, NO ring and NO guarantee documents for the bracelet in bag, I called on Sat AM, spoke with Adam, he would get back to me when more employees came in. NO CALL BACK! I called again on Sun, asked to speak with Super (Ross), he was with customer, would call me back, NO CALL BACK!!! Called AGAIN Monday and Adam answered, I explained AGAIN about my sitch and the NO calls back, he said he would talk with Ross and call me back, well my son went over to the store Again and they told him there was nothing they could do cuz the salesperson said she put it in the bag so he called me on his cell from the store and said that Adam was very rude to him, so I spoke with Adam, got same answer, nothing they can do.

NEVER AGAIN buy anything from that store cuz you have to watch their salespeople like a hawk so that you know what you bought, is coming home with you!!!

Company: Kay Jewelers
Country: USA

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