Fantastic Sams
Perm didn't take, Offered to Re-Do, then Damanded payment AGAIN

Our 92-year old Mother needed a Lasting in her hair for Holiday.

I got her to Great Sams situated at 1524 T. University Blvd.in Jacksonville, FL on Sunday, December 19. I had been amazed that people might wander right in and obtain a perm instantly, no visit, no waiting. Which should have now been a caution in my experience.

The hairdresser was T. California. I requested he provide Mother a “curly” perm and he showed me two pole dimensions and requested which I needed utilized. He desired to make use of the bigger bright types “To prevent frizz” but I find the smaller gray types for she needed a simple care hairstyle with plenty of waves.

He soaked her hair, but didn't wash it, in planning for that perm. Following the perm was completed he ready to cut her hair and that I informed Mr. California that I had been not really a hairdresser and so I required his suggest concerning the cut…please inform me whether a dull-slice, using the hair duration to come quickly to the underside of her ears, might provide us the specified ugly design. He assured us that it'd, nevertheless, when completed he'd quit her hair notably longer than we'd requested. We didn't protest.

From The next day it had been apparent the Perm didn't consider at-all, Mom’s hair was poker-straight, etc Friday morning we returned within the store. We'd joined a household Holiday Celebration on Sunday, and everybody was surprised to understand she'd invested your day before within the beauty store.

There have been two distinct providers within the store whenever we delivered plus they looked up Mom’s documents and stated that Mr. California “Must did something amiss with that perm.” It was ultimately determined that possibly he must have shampooed her hair before Perming it.

Both providers stated that they'd RE DO Mom’s hair on her. They did, this time around utilizing small RED supports, to obtain the specified CURL. As Mother was completed and getting away from the seat a lady who stated to become the “MANAGER” (title unknown) came storming in to the store within an upset condition and faced me stating “THIS PERM ISN'T GOING TO BE FREE, ” which I had been likely to spend “FULL VALUE FOR THE 2ND PERM”

She stated that I'd “Asked for that gray rods” which I'd “Asked for that dull-cut.”

Neither state is appropriate. Somehow, based on her, it was said to be the main reason the Perm didn't consume Mom’s hair.

The only real reason I permitted them to Re-Perm Mom’s hair is basically because they'd suggested to us that they'd create the very first perm great since Mr. Washington should have accomplished something amiss on her hair to appear like this.

Before I could easily get out-of that store this “Manager” embarrassed each me and my Mother and been really verbally abusive…. She had named me-both a liar along with a crook.

After I visited the leading table to pay for AGAIN for this perm and so I could easily get out-of there, this “Manager” got stomping as much as me and required in a noisy speech “YOU BELIEVE YOU'RE GOING TO GO OUT WITHOUT SPENDING ME, DON’T YOU? ”

On Sunday I paid $55.00 for that Perm and about the following Friday I paid $45.00 for that next Perm.

Company: Fantastic Sams
Country: USA
State: Florida
City: Jacksonville

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