Herbalgen.com
Misleading website

— When I first saw the add on Cragislist about loosing weight, this is what I got when I emailed.

On Oct 5, at 4:46 PM, Rick Knutsen wrote:

Thank you for your interest in our weight loss study!

As previously mentioned, we only need 50 participants that are willing to take a popular diet pill on a daily basis for 14 days. We will be recording your results each day and will complete the study on the 14th day. If you do not wish to have your name used publicly in the study, then please let us know.

The popular diet pill that you will be taking is called Resveratrol Select. The main ingredient is resveratrol which has been shown to boost weight loss, slow down the aging process, and make you feel better! It is an all organic pill using natural ingredients.

To participate, please complete the following:

1) Please fill out the following qualification form to receive the free trial. Here is the link to the form http://www.acquivostudies.com/weightloss

2) After you have submitted your information, please email us back your name and your address so that we can confirm your enrollment.

3) Once you have received the pills we will discuss further details and officially begin the study.

4) Please do not hesitate to contact us if you have any questions or concerns.

Please be advised that we have several requirements in order to participate:

1) Must weigh at least 110 pounds

2) Must be motivated to lose weight

3) Must not be taking more than 3 prescription medications con-currently

4) Must be over the age of 18 at the time of the study

*Spots for the study are filling up quickly, so please get your trial to reserve your spot. We only need 50 participants and will take them on a first come first served basis.

Thank you,

Tina Thompson

Study Coordination Team

Acquivo Studies

*We are not affiliated with the makers of “Resveratrol Select”. We are an independent research study firm.

When I asked what was in the pill - this is what Rick said:

"The popular diet pill that you will be taking is called Resveratrol Select. The main ingredient is resveratrol which has been shown to boost weight loss, slow down the aging process, and make you feel better! It is an all organic pill using natural ingredients."

When I received the pills they had a lot of caffeine in them. I cannot do caffeine and the website would not let me send them back, even though I only paid for shipping for this trial.

When I had ordered the pills they automatically stated that $99.in lifetime autoshipments would be tacked on 14 days after the order. (14 day trial period).

When I went to the website, the option to cancel the auto ship order said "it was not available" In fact all the way through those 14 days it was not available, including the 14th day.

When I called them (3 times throughout the 14 days including the 13th day)- I was told they could do nothing and I would have to wait until the 14th day.

On the 14th day-they charged my card at 3:32A.M. PST for $99.94

I called them again. The first person "Kristen" said she could do nothing and that SHE would have to EMAIL THE HIGHER-UPS and that there was a something like "cancel here" in red on the page I was looking at. I said there was not. She said "really?". There was a silence and then the phone was disconnected (I was on a landline-so...)

I called back and asked for Kristen - quot;Sandra" said "their is no person here by that name".interestingly, the voice sounded the same. I went through the story again. She said she couldn't do anything about this and I should email the higher-ups using the email on their website. Well, afterward she had me go down to a small header under the big bars with choices in it. There was one that is misleading-but when one clicked on it there were 2 choices for customer service. I emailed them again. Earlier that day I found a contact email at the bottom of the sight and wrote to them. I wrote to them both to cancel my order.

This is the reply I received back "With all due respect, the 14th day started at midnight and our system does this automatically. As you were fully aware of the upcoming charge, you should have contacted us earlier. There is nothing we can do about this now." Regards, Web Support Center http://www.healthbuy.com http://support. Healthbuy.com"

I filed a dispute with my credit card company and they cannot do anything until it goes through.

Company: Herbalgen.com
Country: USA
State: Colorado

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