L'Oreal
It's GREEN and BURNT! Both hair and scalp! - Loreal Paris superior preference hair colo

I colored my hair as usual with the same product again and it turned GREEN! I have BURNT SCALP & my HAIR. I called Loreal and they said they will reimburse the box.

Seriously!!?? $12. What about the fact that I had to rush to a hair salon and get it fixed ASAP for the next day. That cost me $140 and they WILL NOT REFUND IT. Certainly they are not going to refund my BURNT HAIR TOO, or are they? I was told they could have fixed it. RIIIIIGHT! What are they gonna do? Attach the damaged hair back and give it some botox because it looked like thin spider web.

Basically, Loreal stands for; Lo real... I.E. "low" as in "low quality" in "reality"...

I don't know what I was expecting for that price. From now on hair salon only, no doubt about it. Why damage my hair using Loreal if it is already fine hair.

They are ridiculous..."we could have fixed it..."how would that work? Call them... Wait for their analysis few days. See what they come up with. Apply it. See if it worked, all that can take days. Are they gonna reimburse me for taking days off work? I wouldn't show myself in public with green hair.
Lo Lo really lo Customer service/product guarantee in reality.
Extremely disappointed! Frustrated! And very negative! Towards the brand. No longer a custome

Company: L'Oreal
Country: USA

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