Ulta
Ad customer service

I did my hair keratin treatment at one of the ult sore next to where i live in the area, i was so excited, but it was just a disaster, my hair still frizzy, and i paid 169, for nothing the hairdresser there told me that you will notice a difference from the first wash, and my hair is a normally soft wavy so it will give a perfect result at the end, and when i came back to complain she told that she will talk to her manager and make me a half price, seriously, and then since i have a busy schedule working time i planned to get my hair color ombre as she suggested, so i trusted her and she dyed my hair but, it was more awful, she make me look like an old lady for 129 while iv being told that I'm told that I'll pay only 90 $, i got home and everybody was completely shocked, it was a bummer, im so frustrated and when i went there to make a complaint and get my hair done fixed, well i was waiting for the manager about 18 mints, there is no respect for time, neither customers time, and then she came in and suggested to redone my hair keratin and put an enhancer color to cover up the mu hair disaster, but i m not convinced yet because i want my money back and my hair fixed, because the fact of spend almost 300 $ for a stupid hair make over that i was so exited about. I need my complaint to be heard and took into consideration sooner, and i would like to be contacted for a clear answer.

Company: Ulta
Country: USA
State: Florida
City: Kissimmee

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