Petco
Groomer Hit Dog With Brush, Corporate Office Took a Month

I took my 15-pound dog to Petco for a bath and trim. After over three hours when they did not call, I called them. They said he was not ready yet. I told them I needed to get my dog because I had company coming for dinner. When I went to pick him up, they were brushing him out, and the groomer started yelling about him being a bad, bad dog. The poor dog was shaking. She had his back leg pulled out and was ripping the fur off him, and he was crying out. I asked her to be gentle, and she continued to call him a rotten dog, a bad dog, etc. She then picked his back legs up off the table by his tail and raked the metal brush between his back legs very hard, and again the dog yelped. I told her he was done. She then took the tines of the brush and hit my dog on the top of the head with them. At that point, I walked back through the gate, and she literally unhooked him and yanked him off the table by the leash and dropped him to the floor. The poor dog came running to me, crying and shaking. Then she had the guts to throw his retractable leash at both of us. She actually thought I was going to pay $40.00 to have my dog abused.

I got ahold of a manager, and she was absolutely useless. We complained to the corporate office, and it took them almost a month to call us back even though we had called numerous times. We were told nothing was going to be done about it. I guess I should have called the police while I was right there and had her arrested for animal abuse. I will never step foot in a Petco store again.

Company: Petco
Country: USA

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