Petco
Online Order Not Shipped After Three Weeks, No Delay Notice

Your online order customer service is unbelievable. Two weeks after I placed my order, the item was not even in the process of being shipped. Your sales rep told me that I was calling too early, even though all orders should be shipped within 5-7 business days and it had already been two weeks. I was told that I was impatient about the delivery and that the product should be leaving the warehouse in two days.

A week later (three weeks into this), the order status is still the same. Nothing was shipped, and I have not been notified of any delay of any sort. I remember last year when I tried to order something, after about a month you guys just canceled the order since the product was not available anymore (after a month, of course). This product was a present, and I am surprised that people are not upset with such subpar customer service. This will be my last order with you.

Company: Petco
Country: USA

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