Petco
Bad Customer service!

Your online order customer service is unbelievable, Two weeks after my order placed and item was not even in the process of being shipped, your sales rep was telling me that i am calling too early since even though all orders should be shipped within 5-7 business days, and it was 2 weeks already, that i was inpatient on the delivery and that the product should be leaving wearehouse in two days. Well, a week later (3 weeks into this) the order status is still the same, nothing was shipped nor have I been notified of ANY DELAY OF ANY SORT. I remember last year when i tried to order something, after about a month, you guys just canceled the order since the product was not available anymore (after a month of course). This product was a present and i am surprised how people are not upset with such subpar customer service. This will be my last order with you!

Company: Petco
Country: USA

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