Chadwick's of Boston
Shipping Problems - women's denim skirt

I really don't understand what's happened with Chadwick's on-line order and shipping procedures. I ordered a skirt on May 04 and it was in stock. Typically I'll receive my order via UPS in about 5-7 days. On May 16 I called their customer service and inquired as to a status on my order. I was told it shipped on May 11, but they didn't have a tracking number to give me. I called again on May 19 and asked for a tracking number. Again, they didn't have one, but they assured me it shipped on May 11 and it would take 7-10 days to receive the order. Low and behold, on Tuesday May 24, I received an email from Chadwick's telling me my order shipped on May 24, and I received a tracking number. Bottom line - I'll receive my order almost 1 month after I ordered it.

The same thing happened to me back in March. Long story short - 2 weeks after I placed my order I called on a Tuesday and asked the status of my order of an in-stock item. The lady apologized and told me I'd have it by Friday of that week. After 2 more weeks passed I called in disgust and cancelled the order.

I don't like being lied to. Ordering from Chadwick's used to be seamless, and doing business with the company was a pleasure. Now it's a big pain, and customer service STINKS.

Company: Chadwick's of Boston
Country: USA

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