Petsmart
Return Policy

I went to return a dog coat on January 24 that was purchased on December 24th it was within the 60 day return policy. The cashier, an older lady, glared at me, studied the receipt like it was fake, asked in a rude manner why I wanted to return it. I told her i got the wrong size, I needed a large. She studied the coat and in a loud, demeaning voice said "It IS a large!". I pointed to the tag which indicated it was an extra large. She tried to convince me to get a different coat, but the store did not carry that coat in a smaller size. I told her twice that I just wanted a refund. She frowned and scanned the coat. I saw it ring up as 20.97 (which is what i paid). She punched in something on the register and told me "I can only give you back $14.97, since its on sale now". She glared at me as if challanging me to say something. I would have but there was a line behind me. I took the money and left. NO WHERE on the receipt did it say that even with a receipt, items will be refunded ONLY for CURRENT SALE PRICE. I even checked the website. I understand that they will give you current selling price if you did not have the receipt, but I did! They ripped me off for $6. Is it everyone? OR is because I happen to be hispanic? After asking a couple of hispanic families in the area I got the same response... PetsMart has a icy attitude towards hispanics. Way to go PetsMart of Edmond, Oklahoma.

Company: Petsmart
Country: USA
State: Oklahoma
City: Edmond

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