Banfield Pet Hospital
Poor negligent care!

I bought the wellness plan for my 3 month old kitten, sophie and soon regretted my decision. It is a scam, and once you sign up, you cannot cancel unless you pay for the overpriced services that were already received, which come out to more than paying for the rest of the plan.

Among the many problems were: given the incorrect meds to treat ear mites, the vet in surgery for my scheduled appointment resulting in a 1.5 hour wait. And the worst offense, we were not told she needed to fast before her spay surgery. If we had not called to ask about fasting, I cannot imagine what would have happened to her. They give shoddy care and are mainly concerned about selling services and of course their wellness plan.

Company: Banfield Pet Hospital
Country: USA

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