Directv
Discount offered only after threatening to cancel

I have had a change in my income I called and asked for a break in programing price and was only offered more channels at a discounted rate, my goal was to receive same programing at lower cost seeing i could cancel and switch to dish and would be considerably cheaper, only after calling to cancel was I given a discount but then i lost some of my channels all i got was less service for less price, I have paid them over 8,000 dollars in the past ten years, how can they spend so much on advertising and new customer discounts but nothing to retain customers, I wouldn't recommend direct tv to my mother in law

Company: Directv
Country: USA

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