Directv
Estimate Call Turned Into Unwanted Service Order

I just called Direct TV to receive an estimate on services that they offered. I told the woman that I had just spoken to my Cox cable rep and wanted to compare services. I spent 40 minutes on the phone with this woman going over different options and costs. When I felt I had all the information I needed, I asked the woman if she could e-mail me the estimate so I could discuss it with my wife. She asked "why do you need to talk to your wife?"I explained that I have been married to her for 24 years and I don't do anything without discussing it with her first. The sales person asked for my Social Security Number which I refused to give her and asked why she needed it? She stated she could set up everything i.e. billing etc., so all I had to do was call back after speaking with my wife, should we decide to change to direct TV. I said that would be fine, but repeatedly, (and I mean REPEATEDLY) confirmed with her that this was a simple estimate, and I was not buying ANYTHING. She assured me that she was just getting all the information she needed, and that included my debit card number, so all I would have to do was call in with my account and confirmation number and my service could be activated. AGAIN I made it clear to her that this was not an order and just an estimate, and again she assured me that I was NOT signing up for anything, and that the offer was for a limited time, and I needed to call back as soon as I spoke with my wife to get the "deal" we had worked out. She told me to expect an e-mail within the hour. When I received the e-mail, I was shocked to see that it said that I had in fact signed up for service and a technician would be arriving at my house on Feb 28 between 8:00 and 12:00. I immediately called Direct TV and told them to undo everything and that I had ordered nothing. The person on the phone "William" told me that I did order service and that he was unable to cancel my "order" I asked to speak to a supervisor. After a few minutes, "Buster" employee # 519463 came on the line and said that yes I had ordered service, but he would cancel the order and I would receive a refund in four or five days. I said REFUND?!!! I was repeatedly told that I was not being charged ANYTHING until I called back and agreed to the order. I asked for e-mail confirmation of the cancellation and he told me he couldn't, and I would just have to "trust him" I asked him how he was going to cancel my "account"? He said at his computer. I asked, " you are going to cancel my "account" at your computer, but you CAN'T send me a confirmation e-mail that it has in fact been canceled? Although there was NO PROBLEM sending me an e-mail confirming my "order" He said no he couldn't
This whole thing is outrageous! And nothing short of fraud and outright theft.

Sad thing is, I was actually ready to use them for my TV provider.

Greedy Dimwits

Company: Directv
Country: USA

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