Wal-Mart
Pharmacist Refused to Rerun Insurance Card and Insulted Me

On March 31 I went to the Wal-mart Pharmacy on Kietzke Lane in Reno, NV to get a prescription filled. I gave the assistant pharmacist my insurance card. He went to the computer then came back and told me the card expired in January. I thought this odd since I had just received the card in the mail.

I asked to talk to the head pharmacist. The assistant pharmacist became rude and insulting. The head pharmacist came over. I told him that I had just gotten the card in the mail and asked him to run the card again. He refused.

The head pharmacist went on to tell me, "This is my business and I'll do whatever I want. I'm doing you a favor by even helping you."

I replied, "I'm the one doing you a favor by shopping here."

I then went to get an assistant store manager and explained the situation to him. We returned to the pharmacy where the pharmacy manager, Steven, proceeded to insult me and tell me how he was doing me a favor." The assistant store manager stood silently by while the pharmacist, Steven, berated and insulted me.

When I returned home I called the insurance company and was told that the insurance card was indeed valid.

Not only will I not return to this pharmacy, but also I will not shop at any Wal-mart. What this store's management doesn't realize is that I have many choices. I will not shop at Wal-mart. There's K-mart and Target and Walgreens's, and Sears and lots of other stores.

Up until this time I had been spending about 75 dollars a month on prescriptions and an additional six hundred dollars a month on groceries and sundry items. Now I will not even enter a Wal-mart.

You have lost a customer for life.

Company: Wal-Mart
Country: USA

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