Directv
$385 Withdrawn From Bank Account After Service Cancellation

I would like to say that Direct Tv is definitely in it for themselves and not the consumer. I had just received their services in October 07. I decided later in the year, around December, that I wanted to relocate. I called them and explained that I needed the service to be disconnected and transferred to a new residence. They informed me that since I had not had the service for over a year, it would cost me $50.00 to transfer service. I told the representative to cancel the service because I could use that for cable tv within the city. I was told I would receive a final bill in the mail.

Two months later I was looking over my bank statements and noticed that their company had withdrawn $385.00 from my account. I called them up and they informed me that I was charged an early termination fee and for the equipment. Not once did the representative say that these charges would be incurred. My concern is that the company just went and debited my account without my permission. The only reason I was unable to notice the charges is that it was around the time my taxes were deposited. I reported it to my bank and put in a claim for fraud. This is not just some random act that should be left alone. I hope now people will see that everything is not as good as it sounds.

Company: Directv
Country: USA

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