FedEx Kinkos
Rush Poster Board Order Refunded, Then Ready Perfectly

On April 2, I was in a rush to get two poster boards made for a presentation to the Oklahoma State House and State Senate. The job had not been taken care of as it should have been, so I called at the last minute to ask whether there was any way I could have them printed within an hour. I did not think it was possible, but Andrea said she would make it happen.

I went to the store, and since I was in such a rush, I paid in advance. I had been told that the order would be ready at 1:15, which seemed like a miracle to me. At 1:15 an employee approached with a refund and apologized that my order was not ready because one of the copies had turned out below standard. Five minutes later, I had my order, and it was perfect. Andrea W. apologized again.

I considered the service excellent and offered to pay, but she insisted that since it was not delivered on time, I should not have to pay. Wow, I have not seen that kind of integrity in a while. Way to go, Andrea W. You have all the business I can give or send you due to your handling of my order. Thank you!

Company: FedEx Kinkos
Country: USA

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