Wal-Mart
Understaffed Express Lanes Drive Away Longtime Marble Falls Shopper

The Wal-Mart in Marble Falls, Texas, just lost a regular customer! They never keep the express lanes open after 7 PM, the other 2 - 3 lanes are overrun, and the 4 self-check lanes are filled with disgruntled shoppers, who can't get out. In 13 years, I have spent over a quarter million dollars at the Marble Falls Wal-Mart for this: To be held up for up to 25 minutes, when I'm the only one in line (so managers can watch their trainees move in slo-mo! So that I have to holler loudly for more cashiers in the front, to the applause of the others in line. So that I can be ignored, as up to 6 people meander around, visiting, while customers are waiting for them to get off their duffs.)

Darryl Holley, the former manager was decent. Whoever is the current manager, is worthless, and cares nothing about the people who pay the bills, the customers. It does not cost anything to open a lane or two, when it's crowded! It makes money, and it keeps your customers coming back.

That's why my next quarter million will go to the Marble Falls HEB. Wal-Mart is across the street, and HEB is across town, but I'll save time, money and stress by going where the people are great, the management cares, and the produce and meat have quality!

Company: Wal-Mart
Country: USA

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