Dish Network
Incorrect Charges and cheating

Dish Network is perhaps the most unethical and pathetic company in USA. Customers are routinely billed charges that don't apply to them e.G. I had been billed $9 and $6 for "Receiver" and "Protection plan" that are supposed to be free. Despite calling and reminding your agents three times and the agents agreeing to remove these charges, the charges still kept on appearing in my bills. One has to be prepared to "waste" at least 40 mins every time one makes a call to you.

I called DISH today with a request to remove these charges and pay the outstanding bill for the month of April, although DISH sent me a bill for $120 for 2 months. The agent agreed that I should not have been charged $15, apologies 50 times and that it was a mistake. He agreed to charge my Visa only for one month. Ten minutes later, I was horrified to note from an email from DISH that I had been charged $125 (even higher than $120) for 2 month's charges as against $52.80 that was agreed between me and the agent. How could DISH do that to me?

This led me to call Dish again to query this. This time I ended up with a team of agents. They categorically told me that the charges can't be reversed. I questioned them how Dish can charge my Visa without my permission? They all apologied but neither refunded my money nor gave me assurance that all the incorrect charges would be reversed. One agent assured me that she has refunded three incorrect charges and a total of $16.44 will appear in my next month's account. These were - $4.66 for receiver, $7 late payment fee and $5 for agent fees. I requested her to send me an email to this effect to ensure that I have a record of my agreement with the agent since these charges never get refunded and they always keep charging. She said that she can't do that. Ultimately I was connected with the supervisor who decided to disconnect the phone! They are so courteous to their customers...

I am totally diasppointed with the DISH network that seems to practice quite dishonest and unethical tactics in screwing thier customers. They deliberately charge customer more money as many people even don't check their bills and keep paying. We can be a happy society without such illicit activities!

Company: Dish Network
Country: USA

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