Direct TV
Credit Card Billed Without Permission and Bundle Price Not Honored

In November my husband called Direct Tv and asked questions regarding a flier we received stated 34.99 per month free installation, dvr and four rooms. We had Dishnetwork for 7 years and wanted to the four room upgrade with dvr. With dishnetork we had a bundle package with our phone and we asked if it was available and they said yes. We gave our phone information and it was told to us yes it would be set up and it would give us a discount for the bundle. They took credit card info to secure the order and was told that we would not be billed on the credit card. We asked out total with fees and all it would come to around 56.00. They set up date for install in December.

They came installed and 4 days later we got a charge on the credit card (not given permission) for almost 80.00. When called very angry I asked 1. Why it wasn't bundled with phone they asked me my phone info and we were told that they don't do business with our company. Funny we were quoted that they do. (lie one) Than asked why it wasn't 56.00 they said that was with the 4 rooms price. When we were quoted with the 4 rooms. But we can't argue with them. I asked if could cancel and they a number to call in our area to find out the laws. I did and they said we had 7 days. Ok so I called to cancel they said we had to pay 500 dollars there is no cancelling allowed. Angry talked to supervisor he decided to give us one more free dvr with free installation. They came put it in charged our credit card again with 200.00. Called complained they said nothing was in writing (lie number I think now 3.)

Talked to cancelation department they said you could cancel in 7 days from the day you ordered it. Funny you don't realize you are being screwed till it is installed 25 days after you order and after first bill. Nice company to deal with. Anyways they did credit account but today I found out that 56.00 bill is now 98.26. Granted we did get the extra receiver but I'm a little confused as to how one receiver adds 42.00. Anyone thinking of joining direct tv Don't. Dishnetwork is much better. Even now the quality of the tv sucks. It skips all the time. If I could cancel and not be billed I would.

Company: Direct TV
Country: USA
Site: directv.com

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