Direct TV
Short Payment Window and Shutoff Notice in First Billing Period

Not the biggest problem i n the world, but we were new customers and already got one shut off notice over a "late" payment. OUR FIRST BILLING PERIOD!

I thought it was a minor issue and requested a minor change in our billing, but I got so angry at the people on the customer service line, (Mose, Sied, Valerie, Andy, Anne, Beshonque. Especially Beshonque who claimed I said she was lying and Valerie who said the whole billing thing was "simple" and I shouldn't have a problem figuring it out).

We get our Direct TV bill on the 8th of the month usually, and it says the due date is the 21st of the month. I just called to have the date changed to the 28th. I thought it was reasonable to have more than 2 weeks to pay a bill. I was told there was a 10 day "grace" period. Very generous but I still thing it's not an unreasonable thing to have more than 2 weeks to pay a bill, officially, in writing, without having to rely on a "grace period." Especially when the company sends shut off notices after one late bill.

The customer service people on the phone were infuriating, Valerie and Beshonique were like waitresses repeating the "Not my table" mantra, telling me there was no one and no way I could ever get that due date changed. It was set in stone because of the day our service started. Well guess what, I do have that power, because as soon as my contract is up if that billing date isn't changed, I'll change it by switching companies. It's a hassle but snotty customer service people and sweetheart "new customer" deals make it worth it.

Company: Direct TV
Country: USA
State: Ohio

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