DirecTV
Wrong Equipment Installed, Then $460 Taken After Cancellation

Long story short, we decided to switch to Direct TV to try to cut our bills back each month. Boy, were we wrong! First they installed the incorrect equipment. We called on two separate occasions to try to get this fixed (since they subcontract the installation process), and they have no record of either my husband or me calling to get this fixed.

By the third attempt to get this fixed (only 2 days had passed), they wanted us to pay extra to get the correct equipment installed. So my husband asked if we canceled today whether we would get charged a cancellation fee. The supervisor said no. So we canceled the account. We sent the equipment back to Direct TV.

Well, 5 days later Direct TV took $460 out of our checking account. This was 9 days before Christmas. Needless to say, that was our Christmas money for the kids. I called Direct TV and they stated that the account would be credited the $460 and the money would be put back on our debit card within 8 days. It has been 3 weeks and still no money back, so I called to get the status of the refund, and now they are telling me it takes 6-8 weeks to get our money back. I talked to a supervisor and said that the last supervisor had stated that it would be 8 days. She said, well, they gave you wrong information. I stated that that has been the case for the past month and I just want my money back. She said there is nothing else she can do.

Company: DirecTV
Country: USA
Site: directv.com

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