Charter Communications
Poor Service

TV & Radio

On May 31, a Charter customer service supervisor offered me one year of HBO/Cinemax FREE, as a measure of goodwill for the service difficulties we had been experiencing at that time. I was assured that I would be given ample notice to cancel before being billed once the FREE year expired. I just found out today that I had been charged $14/month for HBO/Cinemax for the last six months!!! I cancelled the "FREE" HBO/Cinemax and my account was credited $84, but I literally cannot believe the audacity of such "customer service" tactics! I will be contacting Charter soon to cancel my cable, Internet and phone services, once I can start alternative services. There goes another 10 year customer...


Company: Charter Communications
Country: USA
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