Dish Network
Phone Line Charge, Service Loss in Rain, and Difficult Cancellation

My first experience with satellite TV has been extremely frustrating. At the time of installation the technician said I did not have to be connected with a phone line, but then I discovered an extra monthly charge because I was not connected. During the eighteen month contract there was frequent loss of service during seasonal Florida rainstorms. Additionally, I did not receive adequate help when customer service was called. Finally, trying to quit took four phone calls on my end. Afterward I called Dish to complain and was told that an e-mail would be read by corporate office. If my e-mail was read, no one replied. Now I am called at regular intervals to see if I want to subscribe to Dish Network again. Absolutely not! I'm sticking with cable TV.

Company: Dish Network
Country: USA
State: Florida
City: Winter Garden

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